Have Questions? We’re Here to Help!

If you have any questions or need help with your order, don’t hesitate to reach out to us!

Before sending your message, please check these quick answers.

Frequently Asked Questions

Where’s my order?

You can track it anytime HERE. Delivery usually takes 6–9 business days after shipping confirmation.

Why hasn’t my package arrived yet?

Due to carrier delays this month, some orders are taking a few extra days. Don’t worry, every order is still on its way.

You can track your order from HERE.

I was charged again but haven’t received my perfume yet, why?

If you activated the automatic refills on your product, renewals occur automatically every 30 days. If your first order was delayed, we’ll adjust the timing so you never pay for something you don’t receive. Contact us if you need help, we’ll fix it for you.

How can I pause, skip, or cancel my subscription?

You can manage everything directly from your account clicking HERE.

Can I get a refund?

If your order hasn’t arrived or you’re not happy, just reach out, we’ll take care of it within 24 hours.

How do I update my shipping address or payment method?

Log in to your account or contact us with your details.

I need to speak with someone urgently.

If your question is urgent or related to a recent charge, please contact us with the word "Urgent" in the start, out team will give you priority.

You can also send a direct email to info@trygoldendunes.com with the word "Urgent" in the title.